By Claire Newell
Nov 23, 2021
The pandemic has helped simplify some processes, but there is significant room for improvement when it comes to adopting high tech and digital solutions to streamline travel experiences.
The latest Global Passenger Survey from the International Air Transport Association shows that air travellers are eager to embrace technology to lower stress and reduce the amount of time they must spend waiting in line.
In fact, nearly three-quarters of respondents said they are willing to share their biometric data to improve airport processes. That is up considerably from the 46 percent who said the same in 2019, prior to the pandemic. An even greater majority would share their immigration information before departing, to expedite processing. Still, there is apprehension around data breaches, with over half of those surveyed expressing concerns and wanting to know who their data is being shared with and how it’s being used and processed.
With the added layers of vaccination and testing documentation needed to travel, we’re seeing lines at airports and border crossings getting longer and longer. Current data shows that airport processing times have ballooned to 3 hours during peak times, and that’s with travel volumes at only about 30% of pre-COVID-19 levels.
Travellers surveyed feel there’s certainly room for improvement. More than half said lining up for boarding was the top area for improvement, followed by queues at security screening and immigration.
GFX: BIOMETRICS FOR TRAVEL
#1 Using Biometrics for Travel
73% of passengers are willing to share their biometric data to improve airport processes